Delivery

Information about potential disruptions due to COVID-19:

We are working closely with our delivery partners to minimise delays and deliver your order as safely and quickly as possible.

For Australian orders, Australia Post has advised that there may be some delays. For more information and to get the latest update, click here.

You can always follow the tracking link in your dispatch email to check on your order status.

Australian Customers - For the safety of you our customers, and our drivers we have introduced contact-free delivery. How will the delivery work:

  • The driver will knock or ring the bell, place your order on the ground and step away.
  • If your present at the delivery address, they will have the authority to note your full name instead of obtaining a physical signature.
  • If the delivery address is unattended and the driver considers there to be a safe area to leave the goods, the ATL(Authority To Leave) process will be followed and no name obtained.
  • Once your order is left in a safe area, delivery drivers will do their best to make a note of the location or take a picture as proof of delivery.
  • International Customers - Our distribution centre and carrier networks are open and operational, however you may experience delays as a result of the additional safety measures we are employing to help protect you our customers and our teams. Our carriers are maintaining normal delivery operations except where limited by government restrictions.

    DOMESTIC DELIVERY

    Australia
    Estimated delivery time Delivery cost
    1-3 business days FREE for all orders over $50 AUD
    $12 for orders under $50

    INTERNATIONAL DELIVERY

    New Zealand
    Estimated delivery time Delivery cost
    2-5 business days FREE for all orders over $50 NZD
    $15 NZD for orders under $50 NZD
    Canada
    Estimated delivery time Delivery cost
    3-6 business days FREE for all orders over $50 USD
    $12 USD for orders under $50 USD
    Europe
    Estimated delivery time Delivery cost
    4-10 business days FREE for all orders over €50 EUR
    €18 for orders under €50 EUR
    Japan
    Estimated delivery time Delivery cost
    2-4 business days FREE for all orders over ¥3900 YEN
    ¥2000 YEN for orders under ¥3900 YEN
    UK
    Estimated delivery time Delivery cost
    3-6 business days FREE for all orders over £50 GBP
    $15 GBP for orders under $50 GBP
    USA
    Estimated delivery time Delivery cost
    3-6 business days FREE for all orders over $50 USD
    $12 USD for orders under $50 USD
    Rest of world
    Estimated delivery time Delivery cost
    4-10 business days FREE for all orders over $50 USD
    $30 USD for orders under $50 USD

    SHIPPING PROCESS

  • Orders placed before 2pm each business day will be dispatched on the same day
  • Orders placed after 2pm or on weekends will be dispatched the following business day
  • Our distribution centre is located in Melbourne, and is closed on weekends and public holidays

  • Please note:

  • Where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received
  • Estimated delivery times do not include customs clearance or instances where a shipment is held for payment of duties/taxes
  • TRACK YOUR ORDER

  • All orders are tracked by the delivery carrier
  • You will receive an email with a tracking link once your parcel has left our distribution centre
  • To track your order, please click the tracking link in your dispatch email
  • HOME DELIVERY

  • All orders require a signature upon delivery
  • If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the collection point from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel)
  • BUSINESS ADDRESS DELIVERY

  • Nomination of a business as your delivery address opens signature authority to any person at that business address. This is due to the nature of deliveries to business addresses whereby receptions or mailrooms often sign for and accept parcels in bulk and on behalf of persons located at that address
  • If your order is shipped to and signed for, on your behalf, at a business address, we will not accept responsibility for any parcel that is lost or damaged
  • We strongly suggest nominating a home address should you place a high value order with us. This will ensure only residents of the address will have signature authority
  • CUSTOMS AND IMPORT DUTY

    Items for delivery to countries outside of Australia may be subject to customs duties and taxes levied by the destination country. For any parcel shipped outside of Australia, you as the recipient will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to. If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. Please Contact Us if you have any questions.

     

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