Shipping and Delivery
Our distribution centre is located in Melbourne - Australia, and is closed on weekends and public holidays.
Currently ksubi.com can only ship orders to addresses within the USA and Canada.
For delivery to any other country please visit General Pants Co.
All orders are tracked and you will receive an email with a tracking link once your parcel has left our distribution centre.
|Your location||Estimated delivery time*||Cost|
|USA||2-5 business days||$10|
*The above delivery times are reflective of all orders dispatched from our distribution centre. Please note, estimated delivery times do not include customs clearance or instances where a shipment is held for payment of duties/taxes.
Please note, where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.
Please also keep in mind that we cannot ship via DHL to PO boxes.
Customs and Import Duty
Please note that international orders may be subject to local charges. We ship all international orders on a Delivery Duty Unpaid (DDU) basis. This means prices are exclusive of all taxes and duties, including AU GST. These charges are the responsibility of our customer and have to be paid on delivery of your order. As customs policies vary between countries, we strongly recommend checking your local customs advisory website prior to placing an order to see what charges may be payable.
Authority to Leave
We strongly suggest selecting a business address that is occupied between the hours of 9am – 5pm Monday to Friday as your nominated delivery address. While our couriers will make every attempt to contact you if you are not present at your nominated address at the time of delivery, your parcel will be left in the safest location possible in the event we can’t reach you. In this instance, we do not accept liability for lost or damaged items.
If you have any questions please email us at firstname.lastname@example.org