Ksubi will accept returns** for items purchased on the Ksubi.com store within 30 days from purchase. Returns received within 14 days from purchase will be eligible for a refund back to the original form of payment. Returns received after 14 days will be eligible for a store credit. Exchanges can be processed anytime within 30 days from purchase. Returns received after 30 days will not be accepted. Please note that shipping charges are non-refundable.
**No returns or exchanges are allowed on Sale/Private Sale items. All sales are final.
All returns MUST meet the following criteria:
All tags must be attached
All accessories must be included (i.e., belts, etc.)
No perfume or other scents
No human or animal hair
No rips or tears
No other signs of being worn
All original packaging and hangars must be included
No COD (Cash/Check on Delivery) packages will be accepted
Failure to return merchandise as listed above may result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order. You may also be charged a $13 rejection processing fee for all rejected returns.
All Merchandise must be returned to:
2515 Yates Ave.
Commerce, CA 90040
Fill out the Return Reason section included on your Packing Slip and included with your return. We recommended that you ship your return using a carrier who will provide your package with a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, UPS or Insured Parcel Post for your Return. We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return or exchange. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.
You will be notified via email once your approved return has been received, inspected and processed. Refunds, Store Credits and Exchanges will generally be processed within 7-10 days.
A refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
International returns. The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
Returns, refunds, store credits and exchanges may be made at the discretion of Ksubi.